Returning a T-shirt: Englisch hören und verstehen

mirrors · twelve · receipt · yesterday

Beantworte die Fragen mündlich oder auf Papier. Kurze englische Antworten genügen.

1. Why does the customer want an exchange?
2. What size does she want?
3. What has she brought as proof of purchase?
4. What colour can she try in medium today?
5. Why is ordering for Friday too late?
6. What other option does the assistant offer besides an exchange?
7. Where are the changing rooms?
8. Has she completed the exchange at the end? Explain.

Customer: Hello. I bought this blue T-shirt here yesterday, but it's too small. I'd like to exchange it for a medium, please. I've got the receipt, and the label is still on it.

Shop assistant: Of course. Let me check. I'm afraid we haven't got the blue one in medium today. We can order it for Friday, or you can try the green one now. It costs the same: twelve pounds. You can also have your money back.

Customer: I need a T-shirt for a school event on Thursday, so Friday is too late. Green is fine, but I'd like to try it on first. Where are the changing rooms?

Shop assistant: They're at the back of the shop, next to the mirrors. Here's a medium. Try it on, then come back to this desk. If it fits, we can exchange it straight away. You won't need to pay anything extra.

Auswahlfragen: 1. Exchanging a T-shirt · 2. It is too small · 3. On Friday · 4. Her event is on Thursday · 5. Try the green medium.

Lücken: 1. yesterday · 2. receipt · 3. twelve · 4. mirrors.

Plus-Antworten:

1. The T-shirt is too small.
2. Medium / M.
3. The receipt.
4. Green.
5. She needs it for a school event on Thursday.
6. A refund / her money back.
7. At the back of the shop, next to the mirrors.
8. No. She still needs to try the green T-shirt on and check that it fits.

Basis und Plus nutzen dieselbe Aufnahme. Erst ohne Transkript hören, dann Details bearbeiten und anschließend eine eigene Situation sprechen. Sinngemäße Antworten gelten. Die Klassenstufen sind eine Orientierung nach Lernstand.